Frequently Asked Questions

What is My Studio Manager, and how can it benefit my studio?

My Studio Manager is an all-in-one platform designed to help studios manage their day-to-day operations, including client management, scheduling, marketing, and more. It streamlines your processes, allowing you to focus on delivering excellent service to your clients.

What are the pricing options for My Studio Manager?

We offer three pricing plans:

Starter Plan: $97 AUD per month, includes core features like client management, scheduling, and basic marketing automation.

Growth Plan: $197 AUD per month, adds more advanced features including enhanced marketing tools and additional pages for website transfer.

Ascend Plan: $297 AUD per month, offers unlimited pages for website transfer, AI-driven features, and premium support.

What does the free website transfer include with annual plans?

When you sign up for an annual plan:

Starter Plan: Includes up to 10 pages transferred.

Growth Plan: Includes up to 15 pages transferred.

Ascend Plan: Includes unlimited pages transferred.

We transfer your existing website content as it is from your current provider to our platform.

Can I get a website transfer if I'm on a monthly plan?

Yes, for those on monthly plans, we offer a website transfer service for a one-time fee of $500. This fee covers up to 10 pages for the Starter Plan, 15 pages for the Growth Plan, and unlimited pages for the Ascend Plan.

What if my website has more pages than the limit in my plan?

If your website has more pages than the included limit, you can add additional pages for $50 AUD per page.

Can I build a new website from scratch with My Studio Manager?

Yes, we offer a complete new website build for $3,000 AUD. This service includes custom design and full setup to meet the unique needs of your studio or you can design and set up your own website yourself.

How does My Studio Manager handle client scheduling?

Our platform includes a scheduling system that allows you to manage smaller class schedules, set up recurring sessions, and send automated reminders to clients via SMS and email. While we don't think this software is able to compete with the comprehensive scheduling systems built-in to products like Dance Studio Pro and Jackrabbit we are working with developers and hope to release something more suitable for bigger studios in the near future. Watch this space.

What marketing tools are available with My Studio Manager?

We provide robust marketing tools, including email and SMS campaign management, automated workflows, and lead nurturing sequences. These tools help you engage with clients, promote classes, and drive retention.

Does My Studio Manager support social media messaging?

Yes, My Studio Manager integrates with Facebook Messenger and Instagram, allowing you to manage all client communications from a single inbox within the platform.

What is the Web Chat feature, and who can use it?

The Web Chat feature, available in the Ascend Plan, lets you interact with website visitors in real-time. It includes AI-powered responses to handle common queries automatically, helping you capture leads and provide instant support.

How does My Studio Manager handle payment processing?

My Studio Manager integrates with leading payment providers to allow seamless processing of payments for classes, memberships, and other services directly through the platform. Invoicing is available through our Ascend plan.

Can I automate client communications?

Yes, you can automate a wide range of communications, from welcome emails to class reminders, using our built-in automation tools. This ensures timely and consistent client engagement.

Is my data secure with My Studio Manager?

Absolutely. My Studio Manager uses advanced encryption and regular backups to ensure your data is secure. We also comply with Australian privacy regulations, giving you peace of mind.

How does My Studio Manager help with client management?

Our CRM system allows you to manage client contact information, track interactions, and automate follow-ups. You can also segment your clients to tailor your communications based on their specific needs.

Does My Studio Manager support multiple locations?

Yes, if your studio operates in multiple locations, My Studio Manager can support all of them under one centralised platform, making management easier and more efficient.

Can I create custom forms with My Studio Manager?

Yes, you can easily create custom forms to capture leads, book classes, or gather feedback. These forms are integrated with your CRM, ensuring all data is managed seamlessly.

What support options are available?

Support options vary by plan. All users have access to email support, with faster response times and we are planning to add dedicated account managers for the higher-tier plans, such as the Ascend Plan.

Can I manage online classes with My Studio Manager?

Yes, My Studio Manager supports the scheduling, payment processing, and management of online classes. You can also integrate video conferencing platforms for live-streamed sessions.

How do I track my studio's performance?

You can generate detailed reports within My Studio Manager, tracking metrics such as client engagement, revenue, and the effectiveness of your marketing campaigns.

What is the cancellation policy?

If you need to cancel your subscription, you can do so at any time by emailing [email protected] and providing more than 24 hours before your next scheduled payment. Monthly subscriptions will remain active until the end of the current billing cycle. Annual subscriptions are non-refundable, but you will continue to have access to My Studio Manager until the end of your paid term. For more details, please refer to our Terms of Service.

 Is your system built on an existing platform?

Yes, we use the High Level framework as the foundation for our system. However, we’ve gone above and beyond by customising it specifically for studio owners, with tailored features and dedicated services that cater directly to the needs of dance, music, and other studio businesses. Unlike some competitors who may use the same base system without disclosure, we believe in being completely transparent about this. We’ve enhanced the platform to provide a truly unique and personalised experience for our clients, ensuring everything works seamlessly for studio management.

Ready to give us a try? Sign up here for your 14 day trial!

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